Help Tools

If you require any help from our Support Team or if you need to report any issues to us, you may use the following tools so our Support Team can get to you.

1. Jing

Jing is a computer service that lets you capture basic video, animation, and still images, and share them on the web. You can use Jing to capture the screenshots on the issues you are facing and send them to our Support Team so they can rectify any issues in the soonest time possible.

Contact our friendly Support Team with any issues you face. If the issues can't be rectify via screenshots, our Support Team will introduce the Remote Access Extension for Chrome or Teamviewer. These 2 software allow our Support Team to remotely access your computer and resolve your issues. Refer to the two points below.

2. Remote Access Extension for Chrome

Chrome Remote Desktop allows users to remotely access another computer through Chrome browser or a Chromebook. Computers can be made available on an short-term basis for scenarios such as ad hoc remote support, or on a more long-term basis for remote access to your applications and files.

With this remote support, our TackThis Support Team will be able to access your computer and provide support accordingly. All connections are fully secured.

3. Teamviewer

Teamviewer is another software for remote support. Our Support Team will be able to easily and quickly understand and resolve any issues you face by providing the remote support.

help_tools.txt · Last modified: 2013/11/08 07:30 (external edit)
 
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