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payment_statuses_-_what_they_mean [2013/04/12 08:42] (current)
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 +== Payment Statuses - What they mean ==
 + 
 +Under the “Orders” tab, you will see this column, “order status”.
  
 +//*Note - If an icon "Actions required" appear, you have not delivered or refunded that order and it has not been cancelled.//
 +
 +{{ :payment_statuses:status_order_new.png? |}}
 +
 +There are 6 different status that can be listed there, namely:
 +
 +**1. Awaiting Payment**
 + 
 +Order was made, the customer choose not to pay with credit card, but no payment details have been submitted by the customer.
 +
 +**2. Payment Updated**
 +
 +Orders was made and the customer have submitted the payment details. You will need to check with your own bank to check for the validity of the transaction.
 +
 +**3. Payment Received** 
 +
 +Orders are made and the payment has been verified. 
 +
 +**4. Delivered**
 +
 +You have delivered the product(s) to the customer for that order. If your product is sent through courier service like DHL, you can include the Tracking Id as shown below.
 +
 +//*Note - Remember to key in which courier service is being used to sent the product so that your customers will know where to use the Tracking Id to track their parcel.//
 +
 +{{ :tracking_id.png? |}}
 +
 +**5. Refunded**
 +
 +You have refunded the amount to the customer for that order.
 +
 +**6. Failed**
 +
 +The order is cancelled.
 +
 +With each of a change in status, an email will automatically be sent to your customers updating her of the order status.
 +
 +For a better description of this process, please check out "[[:the_ordering_process|The Ordering Process]]".
 +
 +//Tips: Update your status promptly so that your customers feels more engaged and cared for. As a result, customer loyalties are fostered and they will be more likely to come back to your shop.//
payment_statuses_-_what_they_mean.txt · Last modified: 2013/04/12 08:42 (external edit)
 
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